Refund Policy

At  Sarah M, we are committed to delivering high-quality, personalised home management services. We understand that sometimes things don't go as planned, and we aim to resolve issues fairly and promptly.

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1. Eligibility for Refunds

Refunds may be offered under the following circumstances:

- A service was not delivered as described or agreed upon.

- The service was cancelled by Sarah M and an alternative time could not be arranged.

- You cancel a service within the required notice period (minimus of 12 hours before the scheduled service.

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2. Non-Refundable Situations

Refunds will generally not be issued in the following cases:

- Cancellations make les than 12 hours before the scheduled service time()unless due to exceptional circumstances).

- "No-show" by the client at the time of services.

- Dissatisfaction based on personal preference, where services were delivered as agreed and with reasonable quality.

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3. Partial Refunds

In some cases, a partial refund or credit toward a future service may be offered. This could include:

- Services that were only partially completed due to time of access constraints.

- Issues with quality that were broght to our aention promptly and verified.

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4. How to Request a Refund

To request a refund:

- Contact us within 48 hours of the service delivery.

- Provide your name, the date of the service, and a clear explanation of the issue.

You can contact us vie

- Email: admin@sarahm.com.au

- Phone: 0412 788 663

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5. Pocessing Refunds

- Approved refunds will be processed to your original payment method within 5-10 business days.

- We will notify you once your refund has been processed.

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6. Australian Consumer Law

This policy does not limit your rights under the Australian Consumer Law. You may be entitled to a refund, repair or replacement in cases of major service failures.

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